About Us
Our Story
Darling Solutions is passionate about helping people. Our services are special because of our team – we all care about and love what we do! We take great pride in the services we provide, and our team is committed to the best possible client experience. Darling Solutions is specialized in moving seniors!
We strive to make any moving or downsizing experience as stress-free and positive as possible, while honoring the great emotional weight that comes with these lifestyle changes. Not only are the services that Darling Solutions provides essential for some clients and families, but the emotional support offered alongside those services set us apart – we are always looking out for your best interests.
Established to offer support to seniors, executors, and family members facing challenging lifestyle changes, Darling Solutions has been serving the Ottawa area since 2010. We are an advocate for the client, a resource for the family, and a project manager.
Darling Solutions is proud to support our community. We strive to deliver client donations to organizations where they can make an impact – we work with many local organizations, including Matthew House Ottawa’s Furniture Bank and Habitat for Humanity. We make every effort to deliver donations to our client’s chosen organization, and when possible, we request a tax receipt on behalf of our clients for their donations.
Our Team
Office Team
Kelly's Story
Inspired by a combination of a 30-year career in the hospitality industry, Kelly knows that she has found her true calling. After all those years of working with the public, a desire to help people, and a gift for attracting team members who share her passion, Kelly’s greatest satisfaction is serving those she feels need serving the most — seniors in transition.
Kelly is the founder and director of Darling Solutions, an accredited graduate of the Certified Relocation & Transition Specialist (CRTS) and the Certified International Staging Professional (CISP) programs, and a graduate of Practical Nursing.
Ruth's Story
Ruth is our Executive Assistant, in charge of organizing all the little details that come with a move. She has an incredible gift for understanding what clients need and want — and delivering just that. Her compassion and kindness shine through in all her communications — you’ll see when you speak with her!
Ruth has a beautiful family, including two wonderful kids, their dog, and her husband. She’s not sure which one is the most troublesome!
Maddy's Story
Maddy is our Office Administrator, and often the first person you speak with when you call Darling Solutions. Maddy’s specialties include staff scheduling, invoicing, answering client inquires and soon, managing Darling Solutions’ social media! Her attention to detail and dedication to her clients is an asset to our team.
When she’s not in the office, she enjoys spending time with her dog, biking and perfecting her bread recipes!
Jasmine's Story
Jasmine is sunshine personified! Her professionalism and dedication to getting it right will serve you well, and she’s got a fantastic sense of humor on top of it all! Her energy, forethought, and kindness make her effective in the field as a packer as well as in the office.
Jasmine graduated from Algonquin College for the Child and Youth Worker (CYW) Program. She loves food (both cooking and eating it!) and is incredibly active – she is an avid jogger, and she loves to ski!
Natalie's Story
Natalie has many years of experience in customer service. Her attention to detail is impeccable, whether she’s setting up consultations or assessing someone’s needs. She likes to help others which shows in her friendly and compassionate disposition.
Natalie is family oriented and loves spending quality time with her husband and 2 daughters. In her spare time, she enjoys interior design and creating art in any form.
Becca's Story
Working with Darling Solutions for over 5 years, Becca is the very definition of knowledgeable and competent about all things ‘transition’ and is an incredibly hard worker.
Becca moonlights with DS by updating our website and blog, and assists with updating our training materials for new hires.
Frankie's Story
Frankie reminds us to take joy in the little things, mainly himself. He is a (literal) fountain of excitement upon meeting new people, and he excels at chewing shoes.
When at home, Frankie enjoys chewing doorframes, fighting off the vacuum, and chasing the broom.
Jasper's Story
Jasper is a sweet little peach adopted from the sunny island of Anguilla! He’s our newest 4-legged addition to the office and is full of energy, and kisses.
When he’s not nibbling on your fingers he enjoys saying hello to other dogs and playing with his toy “Lamb Chop”.
Packing and Staging Team
Susan's Story
Susan is our Transition Service Manager, and she is amazing — her kind, genuine nature will shine through when you meet her! She is sunshine personified.
With 15 years serving seniors and adults with disabilities, it’s obvious that Susan’s passion for helping others is an integral part of who she is. She is a Certified Personal Support Worker (PSW), and does yoga and works out in her spare time too.
Her energy and strength is boundless, as is her positive and encouraging approach to everything she does.
Julie's Story
Julie is quite simply a marvel. Quick working, careful, smart, and approachable, she’s a stellar Team Lead and one of the cornerstones of our service. Julie assists with hiring and managing the new packers, as well as managing their training. She’s also a stand out at kindly sharing and implementing ideas on how to make the client experience better. You’ll just love her!
Outside of work, Julie enjoys her status as Nana. She’s also an avid gardener!
Kelly's Story
Kelly is a senior packer extraordinaire, as well as an incredible stager. She is hardworking, bright and cheerful, super easy to talk with and really knows her stuff.
Clients and teammates wholeheartedly agree, Kelly was made for working with seniors and helping them transition in the most stress free, and comfortable way possible.
Barb's Story
Born and raised in Ottawa, Barb has a passion for helping others. After spending 17 years as a fundraiser for The United Way and The Ottawa Hospital helping raise funds and awareness for those in our community with needs, Barb decided to stay home and raise her beautiful daughter and son.
When not going the extra mile for others, you will find her enjoying walks with her husband and dog Flynn and hosting dinners for family and friends.
Phyllis's Story
Phyllis recently decided to look for part-time work, but rather than go back to her ‘old’ job, she wanted something that would get her out in the world with people. She’s found her happy place – in addition to loving her colleagues, Phyllis is a true people person and she looks forward to meeting her clients each day!
Phyllis understands that there is a tremendous sense of accomplishment and satisfaction in knowing that she’s have helped someone make their downsizing transition just a little bit easier.
When not at work, Phyllis loves spending time with her friends and family (especially her 2 precious
granddaughters), travelling, golfing, and going to the theatre.
Denise's Story
After growing up and attending University on the West Coast, Denise spent many years in Toronto working for sporting goods companies as an Account Manager. When her husband’s career brought the family to Ottawa, she chose to stay home with her 2 young girls.
The family can now often be found in campsites, on the golf course, or at one of the girls’ many sporting events!
Sylvie's Story
Sylvie is a good fit to join our team since she has a good mix of studies and experience in the life aspects of seniors. She likes to assist in organizing, helping and accompanying people going through life changing events.
In her retirement years she keeps active by practicing seasonal sports in our great outdoors. Regular visits to the West Coast and the Rockies, is one of her great pleasures. Being a new addition to the team, she is looking forward to contributing to this dynamic enterprise.
Erin's Story
We are thrilled to have Erin return to the DS team! Erin is going into her 3rd year of interior design at Algonquin College. She’s moved regularly with her military dad which helped her understand the importance of moving.
When Erin isn’t working, she loves to draw, read, travel and go for hikes with her dog.
Leah's Story
Leah will be going into her 2nd year of nursing at Ottawa U. Leah is passionate about helping people in need, which makes her a great fit for DS. Baking, spending time with family and friends, as well as her fur babies is what she loves to do!
A fun fact about Leah is that she has a cat with 7 toes on one paw.
Moving Team
Ian's Story
Ian is our Moving Service Manager, and the lead man for the Darling Solutions moving team! He has a unique combination of strength, smarts, skills and sense of humor — just an all-around great person. His exceptional work ethic and his gentle, kind nature make him instantly likable, even lovable, to all those who meet and work with him.
Outside of work, Ian can be found coaching his son’s hockey team, cruising on his motorbike or enjoying time with his wife and 3 kids — who are not so much kids anymore.
Shawn's Story
Shawn is a gem – honest and down to earth, he is not afraid of hard work! He is our Warehouse Operations Manager, and oversees management of the trucks and warehouse.
Shawn has a wife and three loving children, as well as a dog. He’s also a proud Papa!
Danny's Story
Danny has a heart of gold, and it’s rare to see him without a smile! He is an incredibly hard worker who is always willing to do that one last thing to make someone feel comfortable in their new space. Danny likes his job because he understands the impact his actions have on our clients, and he loves knowing that he helped to contribute to a positive experience!
When he isn’t at work, Danny enjoys spending time with his two children, cooking, gardening, and ice fishing.
Liam's Story
Liam has it all – he is kind, charming, and conscientious. He works as a driver and a mover, and is excellent as a Team Lead and as part of the crew. He’s a very thoughtful individual who puts care into his actions and decisions.
Does he seem familiar? Liam is a local musician who has been playing since the age of six! While studying at the University of Ottawa, he nurtured his musical passions and soon found himself playing 5 nights a week under the name of Liam Lloyd.
Glen's Story
Glen has a wealth of experience around moving — 15 years, in fact! He has specialized in senior moving for the last 6 years and is an expert. Fantastic multi-tasking and problem-solving skills are only a small part of what makes Glen so wonderful.
He thrives when he is helping others… it gives him a sense of peace! Let his confidence, calm nature, and can-do attitude guide you through your move.
Paul's Story
Paul has a passion for helping people and going the extra mile for clients, so he is a natural fit on both our packing and moving teams. He is a hard worker whose patience, humor, and grounded nature make him well-suited to the nature of our work. Trust us – you’re going to love him!
When not at work, you will usually find Paul with his wife and two young boys, enjoying some down time.
Thomas's Story
Thomas is friendly, fit and always dependable.
He is a thoughtful young man who happens to be an incredibly hard worker, and he’s excellent with clients too!
Jonathan's Story
Jonathan is a self-described “people person”, who has an incredible smile and loves meeting new people and learning about their lives and their backgrounds. He is very passionate about his work, and he has a steady source of motivation that drives him to do his best.
Jonathan thrives on challenges; he is constantly setting goals for himself in pursuit of greatness. He is proud that he can almost always find common ground with strangers, and he has a gift for making people feel comfortable in his presence.
Yan's Story
Yan is an extremely hard worker with previous moving experience under his belt. He has a sweet nature, and all our clients love him.
Victor's Story
Victor lives a very busy and active lifestyle! Having played multiple sports at a provincial and national level, Victor thoroughly enjoys talking all things sports.
As he begins his new journey in the fall as a massage therapist, Victor plans on using his career to help him travel the world!
Matthew's Story
Matthew seems to be experienced beyond his years – having an extensive background in driving large machinery since the time he graduated high school, Matt is no stranger to hard work!
While hunting and the outdoors are his favourite hobbies, a fun fact about Matt is he just became a first time uncle!
Claudio's Story
Claudio is easy to get along with! He’s happy to help in any way he can.
He loves hockey and watching the occasional football game. When he’s not spending time with friends, he enjoys technology and video games.
Isaac's Story
With years of experience in the moving industry, Issac is a great addition to the DS crew!
Isaac has always lived an active lifestyle; playing football and rugby as a teen, going to school for personal training, and lifting weights in his spare time. When he’s not being active, he likes to game!
Jamie's Story
Jamie is a people person! He thoroughly enjoys going to the gym, playing hockey (and watching it), and loves spending time with his family.
Fun fact: Jamie has a background in real estate and marketing.
Jacob's Story
Jacob is a dependable young man who is easy to talk to! He works part-time with Darling Solutions, as he is busy building his own business.
He is a devoted “uncle” to Frankie in his spare time, and enjoys watching movies.
Guest Stars
Kathy's Story
Kathy is a Certified Relocation and Transition Specialist and the owner/operator of K. Turner Transitions who often partners with Darling Solutions. Kathy has thirty years experience working with seniors and their families and her kind spirit and caring nature makes Darling Solutions proud to work with her.
